A question, a problem, an idea: write to us. There is no form, no ticket number and no bot — one email address, read by the people who write the apps.
Write to us
support@julrik.comIn English or in French. Say which app you are writing about: it saves a round trip.
The name of the app and its version number (app menu ▸ About), your macOS version, and what you were doing when the problem happened. Julrik apps send no automatic reports: your description is the only thing we have to go on.
Purchases are handled by Apple. A refund is therefore requested from Apple directly, through the Mac App Store process: we have access to neither your payment method nor your account. If a purchase does not unlock the app, try “Restore purchases” in the purchase window first — and write to us if that is not enough.
Nothing travels from the apps back to us: no account, no telemetry, no logs. What you attach to your email is therefore the only information that reaches us. Do not include confidential recordings or transcripts: an anonymized excerpt is almost always enough to reproduce a problem. The mailbox is hosted on Gmail and exchanges are kept for 30 days — the detail is in the privacy policy.